Job Business Support Officer, Tower of London

Responsibilities

Operational

• Recording / updating the actions arising during meetings for prompt internal circulation
• Undertaking general administration functions for the team
• Coordinating the preparation and running of face-to-face & on-line training events
• Supporting the account management functions with administration support on request

Training Services

• Deal with any delegate & client queries via phone or email
• Update the Learning Management System (Arlo) with new courses, and client bookings
• Enrol delegates on the e-learning portal
• Keep all associate trainer (new & existing) details compliant

Experience, Skills and Qualifications

• A self-starter, able to manage priorities and deadlines
• An effective and confident communicator, both written and verbal
• Computer literate, able to learn and implement new systems efficiently
• A team player
• Solutions orientated, able to resolve issues effectively with client satisfaction in mind
• Reliable and consistent in meeting commitments and delivering results
• Brings creative problem-solving skills to deliver tailored solutions
• Adapts to evolving client needs and business conditions